Service Systems Implementation PDF
By:Haluk Demirkan,James C. Spohrer,Vikas Krishna
Published on 2011-02-07 by Springer Science & Business Media
Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented research with actionable results by illustrating techniques that can be employed in large scale, real world examples. The case studies will help visualize service systems along the four key dimensions of people, information, technology and value propositions which can help enable better integration between them towards higher value propositions. The chapters, written by leading experts in the field, examine a wide range of substantive issues and implementations related to service science in various industries. These contributions also showcase the application of an array of research methods, including surveys, experiments, design science, case studies and frameworks, providing the reader with insights and guidelines to assist in building their own service systems, and thus, moving toward a more favorable service customer and provider experience. Service Systems Implementation, along with its companion text, The Science of Service Systems, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.
This Book was ranked at 37 by Google Books for keyword Service.
Book ID of Service Systems Implementation's Books is KlM78lI8olkC, Book which was written byHaluk Demirkan,James C. Spohrer,Vikas Krishnahave ETAG "MJ0V3PqWPCs"
Book which was published by Springer Science & Business Media since 2011-02-07 have ISBNs, ISBN 13 Code is 9781441979049 and ISBN 10 Code is 1441979042
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Book which have "310 Pages" is Printed at BOOK under CategoryBusiness and Economics
Book was written in en
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