The Science of Service Systems PDF
By:Haluk Demirkan,James C. Spohrer,Vikas Krishna
Published on 2011-04-20 by Springer Science & Business Media
The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems. The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.
This Book was ranked at 9 by Google Books for keyword Service.
Book ID of The Science of Service Systems's Books is WJaoFktMIEcC, Book which was written byHaluk Demirkan,James C. Spohrer,Vikas Krishnahave ETAG "U8FByJ5nK7I"
Book which was published by Springer Science & Business Media since 2011-04-20 have ISBNs, ISBN 13 Code is 9781441982704 and ISBN 10 Code is 1441982701
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Book which have "360 Pages" is Printed at BOOK under CategoryBusiness and Economics
Book was written in en
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