Managing Customer Service PDF
By:Jenny Hayes,Frances Dredge
Published on 1998-01-01 by Gower Publishing, Ltd.
Excellent customer service is now considered an indispensable part of any successful company, yet what this means for the customer service manager or supervisor is often overlooked. This book aims to provide a concise introduction to the business reasons for building good relationships with customers, examine the management framework of customer service, explain the customer service manager's role and offer techniques that are easy to implement for improved customer service. The book explores communication methods from telephone skills to the challenge of the Internet, how to deal with difficult and angry customers and how to turn opportunities into sales.
This Book was ranked at 27 by Google Books for keyword Service.
Book ID of Managing Customer Service's Books is 1vCgF-1ffz0C, Book which was written byJenny Hayes,Frances Dredgehave ETAG "RTQpFhC0ILo"
Book which was published by Gower Publishing, Ltd. since 1998-01-01 have ISBNs, ISBN 13 Code is 9780566080050 and ISBN 10 Code is 0566080052
Reading Mode in Text Status is false and Reading Mode in Image Status is true
Book which have "169 Pages" is Printed at BOOK under CategoryBusiness and Economics
Book was written in en
eBook Version Availability Status at PDF is falseand in ePub is false
Book Preview
Download Managing Customer Service PDF Free
Download Managing Customer Service Books Free
Download Managing Customer Service Free
Download Managing Customer Service PDF
Download Managing Customer Service Books
No comments:
Post a Comment