The Best Service is No Service PDF
By:Bill Price,David Jaffe
Published on 2011-09-14 by John Wiley & Sons
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to |no service|: Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences
This Book was ranked at 38 by Google Books for keyword Service.
Book ID of The Best Service is No Service's Books is 1h71O9rpCIcC, Book which was written byBill Price,David Jaffehave ETAG "TPfteRsAQYo"
Book which was published by John Wiley & Sons since 2011-09-14 have ISBNs, ISBN 13 Code is 9781118039397 and ISBN 10 Code is 1118039394
Reading Mode in Text Status is true and Reading Mode in Image Status is true
Book which have "336 Pages" is Printed at BOOK under CategoryBusiness and Economics
Book was written in en
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