Service Quality PDF
By:Roland T. Rust,Richard L. Oliver
Published on 1994 by SAGE
In this book leading scholars and practitioners present the latest research and theory in customer satisfaction and services marketing with a wealth of stimulating ideas. Topics discussed include: the measurement of the managerial impact on service quality improvement; new methods of assessing the various elements of service quality; and philosophies of the nature of customer value. The diverse viewpoints of the contributors reveal the variety of emerging ideas on the subject of service quality.
This Book was ranked at 35 by Google Books for keyword Service.
Book ID of Service Quality's Books is F3s5DQAAQBAJ, Book which was written byRoland T. Rust,Richard L. Oliverhave ETAG "gQzbxuIvtoE"
Book which was published by SAGE since 1994 have ISBNs, ISBN 13 Code is 9780803949201 and ISBN 10 Code is 0803949200
Reading Mode in Text Status is false and Reading Mode in Image Status is true
Book which have "289 Pages" is Printed at BOOK under CategoryBusiness and Economics
Book was written in en
eBook Version Availability Status at PDF is falseand in ePub is false
Book Preview
Download Service Quality PDF Free
Download Service Quality Books Free
Download Service Quality Free
Download Service Quality PDF
Download Service Quality Books
No comments:
Post a Comment