The Service Culture Handbook PDF
By:Jeff Toister
Published on 2017-03-23 by
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you're just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You'll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately. Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service. Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction. Praise for The Service Culture Handbook: |The Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent.| -Chip R. Bell, author of Kaleidoscope: Delivering Innovative Service That Sparkles |Though research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works.| -Brad Cleveland, founding partner and former CEO, International Customer Management Institute
This Book was ranked at 35 by Google Books for keyword Service.
Book ID of The Service Culture Handbook's Books is CkjLAQAACAAJ, Book which was written byJeff Toisterhave ETAG "TxaxewnGISI"
Book which was published by since 2017-03-23 have ISBNs, ISBN 13 Code is 9780692842003 and ISBN 10 Code is 0692842004
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Book which have "188 Pages" is Printed at BOOK under Category
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Download The Service Culture Handbook PDF
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