Handbook of Service Science PDF
By:Paul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrer
Published on 2010-06-14 by Springer Science & Business Media
As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research. Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.
This Book was ranked at 27 by Google Books for keyword Service.
Book ID of Handbook of Service Science's Books is dndKmyps6fQC, Book which was written byPaul P. Maglio,Cheryl A. Kieliszewski,James C. Spohrerhave ETAG "XT3VDAlXVh4"
Book which was published by Springer Science & Business Media since 2010-06-14 have ISBNs, ISBN 13 Code is 9781441916280 and ISBN 10 Code is 1441916288
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Book which have "758 Pages" is Printed at BOOK under CategoryBusiness and Economics
Book was written in en
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Download Handbook of Service Science PDF
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