This Is Service Design Doing PDF
By:Marc Stickdorn,Markus Edgar Hormess,Adam Lawrence,Jakob Schneider
Published on 2018-01-02 by |O'Reilly Media, Inc.|
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You’ll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
This Book was ranked at 18 by Google Books for keyword Service.
Book ID of This Is Service Design Doing's Books is aKRGDwAAQBAJ, Book which was written byMarc Stickdorn,Markus Edgar Hormess,Adam Lawrence,Jakob Schneiderhave ETAG "dgLFvDf6Wpo"
Book which was published by |O'Reilly Media, Inc.| since 2018-01-02 have ISBNs, ISBN 13 Code is 9781491927137 and ISBN 10 Code is 1491927135
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Book which have "568 Pages" is Printed at BOOK under CategoryComputers
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