A Guide to Customer Service Skills for the Service Desk Professional PDF
By:Donna Knapp
Published on 2014-05-07 by Cengage Learning
A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL, the definitive service desk text now available in a fully revised fourth edition, teaches technical professionals the skills and work habits needed to successfully interact with customers and achieve job satisfaction. Each chapter describes a specific business skill, soft skill, or self-management skill required to deliver effective technical customer support while providing proven, how-to techniques for mastering that skill. Research and references have been updated in each chapter, and the latest ITIL vocabulary and concepts are reflected throughout the text. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
This Book was ranked at 29 by Google Books for keyword Service.
Book ID of A Guide to Customer Service Skills for the Service Desk Professional's Books is SskTCgAAQBAJ, Book which was written byDonna Knapphave ETAG "bcgLgU2a3tg"
Book which was published by Cengage Learning since 2014-05-07 have ISBNs, ISBN 13 Code is 9781285063584 and ISBN 10 Code is 1285063589
Reading Mode in Text Status is false and Reading Mode in Image Status is true
Book which have "544 Pages" is Printed at BOOK under CategoryComputers
Book was written in en
eBook Version Availability Status at PDF is falseand in ePub is false
Book Preview
Download A Guide to Customer Service Skills for the Service Desk Professional PDF Free
Download A Guide to Customer Service Skills for the Service Desk Professional Books Free
Download A Guide to Customer Service Skills for the Service Desk Professional Free
Download A Guide to Customer Service Skills for the Service Desk Professional PDF
Download A Guide to Customer Service Skills for the Service Desk Professional Books
No comments:
Post a Comment