Managing The Professional Service Firm PDF
By:David H. Maister
Published on 2012-12-11 by Simon and Schuster
Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalised, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognising that 'every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people and financial success for its owners.'
This Book was ranked at 13 by Google Books for keyword Service.
Book ID of Managing The Professional Service Firm's Books is 2VpMK-uoJVMC, Book which was written byDavid H. Maisterhave ETAG "Huqk4sCN/og"
Book which was published by Simon and Schuster since 2012-12-11 have ISBNs, ISBN 13 Code is 9781471109652 and ISBN 10 Code is 1471109658
Reading Mode in Text Status is true and Reading Mode in Image Status is false
Book which have "368 Pages" is Printed at BOOK under CategoryBusiness and Economics
Book was written in en
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