Total Quality Service PDF
By:D.H. Stamatis
Published on 1995-08-01 by CRC Press
Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied. What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring performance against benchmarks, recognizing and rewarding exemplary behavior, and maintaining enthusiasm for the customer at all times. Companies that do not provide quality service not only won't compete-they won't exist. Let Total Quality Service put you and your employees on the cutting edge of customer satisfaction.
This Book was ranked at 11 by Google Books for keyword Service.
Book ID of Total Quality Service's Books is 8pI33zttaZ4C, Book which was written byD.H. Stamatishave ETAG "23DeBo+EUO8"
Book which was published by CRC Press since 1995-08-01 have ISBNs, ISBN 13 Code is 9781884015830 and ISBN 10 Code is 1884015832
Reading Mode in Text Status is false and Reading Mode in Image Status is true
Book which have "336 Pages" is Printed at BOOK under CategoryBusiness and Economics
Book was written in en
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