The World of Customer Service PDF
By:Pattie Gibson
Published on 2013-05-28 by Cengage Learning
Introduce your students to the exemplary customer service skills that are essential in all types of organizations today with the powerful, practical and engaging presentation in Gibson's THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This text demonstrates how effective customer service techniques can help your students and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers. Author Pattie Gibson focuses on the strategies most important in customer service today with insights and memorable examples from practicing professionals. Several new chapters in this edition highlight how to maximize revenue and customer satisfaction, effectively solve problems and resolve complaints, and better understand the impact and potential in today's social media. Students also gain new insights into establishing their own effective customer service habits. This edition emphasizes the importance of effective global communication and collaboration techniques with a wide range of real customer-focused activities and actual business cases. The new, optional CourseMate website for this edition reinforces concepts with interactive learning tools, including a complete eBook, videos and the unique Engagement Tracker for monitoring student outcomes. Help your students develop the customer service skills essential for professionals in all areas of business today with THE WORLD OF CUSTOMER SERVICE, 3rd Edition. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
This Book was ranked at 39 by Google Books for keyword Service.
Book ID of The World of Customer Service's Books is prFCC70Jcw4C, Book which was written byPattie Gibsonhave ETAG "6Ok1WEkJ4gw"
Book which was published by Cengage Learning since 2013-05-28 have ISBNs, ISBN 13 Code is 9780840064240 and ISBN 10 Code is 0840064241
Reading Mode in Text Status is false and Reading Mode in Image Status is true
Book which have "224 Pages" is Printed at BOOK under CategoryBusiness and Economics
Book was written in en
eBook Version Availability Status at PDF is falseand in ePub is false
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Download The World of Customer Service Books Free
Download The World of Customer Service Free
Download The World of Customer Service PDF
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