Coaching Knock Your Socks Off Service PDF
By:Ron Zemke,Kristin ANDERSON
Published on 1996-10-21 by AMACOM
Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems. And they will learn a most important new skill— teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.
This Book was ranked at 17 by Google Books for keyword Service.
Book ID of Coaching Knock Your Socks Off Service's Books is vX86csx_h_QC, Book which was written byRon Zemke,Kristin ANDERSONhave ETAG "OMszvvcuU8Y"
Book which was published by AMACOM since 1996-10-21 have ISBNs, ISBN 13 Code is 9780814415818 and ISBN 10 Code is 0814415814
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Book which have "176 Pages" is Printed at BOOK under CategoryBusiness and Economics
Book was written in en
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Download Coaching Knock Your Socks Off Service Books Free
Download Coaching Knock Your Socks Off Service Free
Download Coaching Knock Your Socks Off Service PDF
Download Coaching Knock Your Socks Off Service Books
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