Measuring the Performance of Human Service Programs PDF
By:Lawrence L. Martin,Peter M. Kettner
Published on 1996 by SAGE
Social service providers are under increasing pressure to demonstrate that their programmes work. Faced with this demand for greater accountability, providers are turning to performance measurement as a way of illustrating programme efficiency, quality and effectiveness. The authors of this comprehensive volume discuss why and how performance measures have become an integral part of managing programmes in the social services. They explain the various types of performance measures - including numeric counts, standardized measures and client satisfaction - and assess their advantages and disadvantages. A case study and exercises are a special feature of the book.
This Book was ranked at 40 by Google Books for keyword Service.
Book ID of Measuring the Performance of Human Service Programs's Books is 54soNnTK52YC, Book which was written byLawrence L. Martin,Peter M. Kettnerhave ETAG "WLT04+uhrEc"
Book which was published by SAGE since 1996 have ISBNs, ISBN 13 Code is 9780803971356 and ISBN 10 Code is 0803971354
Reading Mode in Text Status is false and Reading Mode in Image Status is true
Book which have "139 Pages" is Printed at BOOK under CategoryPolitical Science
Book was written in en
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