Service Quality Management in Hospitality, Tourism, and Leisure PDF
By:Connie Mok,Beverley Sparks,Jay Kadampully
Published on 2013-01-11 by Routledge
Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.
This Book was ranked at 29 by Google Books for keyword Service.
Book ID of Service Quality Management in Hospitality, Tourism, and Leisure's Books is nlEsBgAAQBAJ, Book which was written byConnie Mok,Beverley Sparks,Jay Kadampullyhave ETAG "Lt2eWa6BRA4"
Book which was published by Routledge since 2013-01-11 have ISBNs, ISBN 13 Code is 9781136386565 and ISBN 10 Code is 1136386564
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Book which have "358 Pages" is Printed at BOOK under CategoryBusiness and Economics
Book was written in en
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