Delivering Satisfaction and Service Quality PDF
By:Peter Hernon,John R. Whitman
Published on 2001-01 by American Library Association
Discusses methods for understanding what library patrons want in order to improve services, covering strategies to evaluate customer satisfaction, use computer technology to conduct surveys, analyze survey results, and spot trends.
This Book was ranked at 7 by Google Books for keyword Service.
Book ID of Delivering Satisfaction and Service Quality's Books is fNgoeXaFdc8C, Book which was written byPeter Hernon,John R. Whitmanhave ETAG "jD3xGme2q6I"
Book which was published by American Library Association since 2001-01 have ISBNs, ISBN 13 Code is 9780838907894 and ISBN 10 Code is 083890789X
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Book which have "181 Pages" is Printed at BOOK under CategoryBusiness and Economics
Book was written in en
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