Measuring Customer Service Effectiveness PDF
By:Sarah Cook
Published on 2004 by Gower Publishing, Ltd.
Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly delivering it to meet and exceed your customers' expectations? Customer service is an intangible thing, it is perishable and it is personal, so measuring it can be complicated and less than straightforward. Help is at hand. Sarah Cook's down-to-earth guide provides the rationale behind measuring service effectiveness externally and internally and explains the measurement process, from preparation to managing the results. The book also includes an exploration of the various techniques open for measuring effectiveness and how to use them. Utilising her consultancy experiences the author has ensured that there is plenty of ready-to-use materials to enable you to start measuring your own organisation's service effectiveness straight away.
This Book was ranked at 39 by Google Books for keyword Service.
Book ID of Measuring Customer Service Effectiveness's Books is BKc9F4pHh1UC, Book which was written bySarah Cookhave ETAG "RfLUXQaZl3A"
Book which was published by Gower Publishing, Ltd. since 2004 have ISBNs, ISBN 13 Code is 9780566085383 and ISBN 10 Code is 0566085380
Reading Mode in Text Status is false and Reading Mode in Image Status is true
Book which have "160 Pages" is Printed at BOOK under CategoryBusiness and Economics
Book was written in en
eBook Version Availability Status at PDF is falseand in ePub is false
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Download Measuring Customer Service Effectiveness Books Free
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Download Measuring Customer Service Effectiveness PDF
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