Management of Service Businesses in Japan PDF
By:Yasuhiro Monden
Published on 2012-09 by World Scientific
Management of Service Industries in Japan showcases the performance of non-manufacturing industries or service industries in contemporary Japan, specifically on how their performances have improved. The book covers three fields: Part 1: Advanced Service Management in the Service industries (management of convenience store chain Seven-Eleven in Japan, the hotel industry, the sales finance business and auto sales business of Toyota, as well as the application of Toyota production system to life insurance company); Part 2: Advanced Service Management in the Public and Non-Profit Organizations (performance evaluation of local governments in Japan, BSC (balance scorecard) in local government hospitals in Japan, and cost and pricing policy of a telecommunications company); Part 3: General Concepts and Techniques Applied to the Service Management (Japanese-like “hospitality” in the retail industry, service level agreement (SLA) in IT and shared service companies, and ICT (Information & Communication Technology) applied to BPN (Business Process Network) of service industry).
This Book was ranked at 21 by Google Books for keyword Service.
Book ID of Management of Service Businesses in Japan's Books is 3TR_Z9AbMSsC, Book which was written byYasuhiro Mondenhave ETAG "5iHcOxKlnys"
Book which was published by World Scientific since 2012-09 have ISBNs, ISBN 13 Code is 9789814374668 and ISBN 10 Code is 9814374660
Reading Mode in Text Status is false and Reading Mode in Image Status is true
Book which have "185 Pages" is Printed at BOOK under CategoryBusiness and Economics
Book was written in en
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